In order to select C925e as your video device, select Logitech Camera. On older Mac versions, you may see “Logitech Camera” instead of “C925e” as the video device.In the System Report, if the camera is properly recognized, it will be listed under “Camera” as “Logitech C925e.”.
Select “About this Mac” in the drop down menu, and then “System Report” in the pop-up box.Select the apple icon at the top left of the screen.Select the Logitech C925e driver that is listed.Select Search automatically for updated driver software.In Device Manager, right-click on C925e device, and select Update Driver.If Logitech C925e is listed without a yellow exclamation point, please then try the following to make sure the latest updated driver is installed:.NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.Check Show compatible hardware (if not checked), then select USB Video Device (not Logitech C925e), from the list.Select Let me pick from a list of available drivers on my computer.In the Update dialog, select Update Driver.In Device Manager, right-click on C925e/UNKNOWN device with the yellow exclamation icon, and select Update Driver.If Logitech C925e is listed but has a yellow exclamation point, then try the following:.You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field.Windows Update settings is controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department.Windows Update is a Microsoft Service which automatically downloads and installs updates over the internet to the operating system.Open “Imaging Devices” and confirm if Logitech C925e is listed.If not listed:.You can access Device Manager by a) hitting the Windows Start then b) typing “Device Manager” in the search bar to the right of the start icon.Device Manager in the Windows Operating Systems.For Windows, open Device Manager to check that the Windows driver is properly installed.If C925e is connected through a USB hub or extender, try plugging directly into USB port:Some external hubs or extenders may not have adequate power or specifications to support C925e.Try a different computer:Does the C925e work fine on another system?.Try a different USB port:Sometimes a USB port on the host computer running the video conferencing software may have an issue.Check your setup:Are all cables and connections plugged in tightly?.If you have plugged C925e into a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:
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